MonQ eStore Terms and Conditions

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Online Registration
MonQ.my needs certain personal particulars if you wish to purchase our products, register for an affiliate account, receive MonQ.my newsletter, or use certain MonQ.my services where required, this information may include your personal contact information and/or your company contact information. MonQ.my will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member account, and to contact you regarding new products and services.
All the data is strictly confidential and will not be disclosed to any third parties unless with your consent. You may amend and update your personal profile anytime when you login.
Online Stores (Online Purchase)
Goods sold are non refundable and non exchangeable.
Prices are subject to change without prior notice or obligations.
Shipping
Our shipping is only available at Malaysia (East and West Malaysia). For International Delivery, we have the right to reject or accept the orders according to different deliver destination and situation.
Orders for items that are in stock are usually shipped within 3 working days (excluding Saturday and Sunday) Please allow 2-5 working days for the delivery. We will only dispatch your order once we had received the acknowledgement of payment from your good self. The delivery date may differ from the estimated transit time.
Our Delivery Charges are based on gross weight of the parcel (Included the combination of product, tag, bubble bag, packaging box, or paper bag). The prices of the above calculation are subject to additional fuel surcharge.
Payment
Once you place an order, we will immediatly send you the invoice with shipping and payment information for your order thru email. We only accept Credit Card payment (Master/VISA), ATM Deposit or Bank In. (Note: America Express is not allowed). Additional amount you bank in/pay to us is not refundable
Return Procedure
Goods sold are non refundable and non exchangeable. Any complaint regarding products return dispute, please call 606-6011122 or 6017-2760202 to customer service department or email to hq@MonQ.my
Changes to this Terms and Conditions
MonQ.my may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of MonQ.my websites after any such amendments signifies your acceptance thereof.
Questions or Suggestions
If you have questions or suggestions about this Terms and Conditions, please e-mail us at hq@MonQ.my

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